Cancellation Policy

Cancellation Policy

We understand that plans can change. Our cancellation policy is designed to be fair to both our guests and our hotel.

Standard Cancellation

• 7+ days before check-in: Full refund
• 3-7 days before check-in: 75% refund
• 1-3 days before check-in: 50% refund
• Less than 24 hours: No refund

No-Show Policy

Guests who do not arrive on their scheduled check-in date without prior notice will be charged the full amount for the first night.

Early Departure

Early departures are subject to the same cancellation fees based on the remaining nights of the original reservation.

Special Rates and Promotions

Special promotional rates may have different cancellation terms. Please check the specific terms at the time of booking.

Group Bookings

Group bookings (5+ rooms) have separate cancellation policies. Contact our reservations team for details.

How to Cancel

To cancel your reservation, please contact us at info@kaimosiverthotel.com or call +254 726 526 802.

Refund Processing

Approved refunds will be processed within 5-7 business days using the original payment method.